> Privacy Policy

Privacy Policy

Company Details About us This Davidsons Chemists website (wdavidson.com and/or wdavidson.co.uk) is owned and provided by Walter Davidson & Sons Limited (Davidsons Chemists). Davidsons Chemists is listed in Scotland under company number 29652. Our VAT Number is 268564321. If you require any further information regarding this website, our services, terms and conditions or to raise a complaint, please contact us by one of the following methods: Telephone: 01250872308 email: info@wdavidson.co.uk Mail (registered office): 21-24 Wellmeadow Blairgowrie PH10 6AT The EU General Data Protection Regulation (GDPR) includes rules on giving privacy information to anyone using our online services. Further information about your rights under GDPR can be found at www.ico.org.uk This document covers:

Who we are
Why we collect information
The types of information we collect about you
How we collect and use it
Who we might share this information with
How long we will keep your information
Your rights to your information and making a complaint
Automated processing
Cookie Policy
Data Processors

WHO WE ARE Davidsons Chemists is the trading name of Walter Davidson & Sons Ltd. You can contact our DPO by: Email: info@wdavidson.co.uk By writing to: C/O Data Protection Officer Davidsons Chemists 21-24 Wellmeadow, Blairgowrie Perthshire PH10 6AT Data Protection Registration Certificate WHY WE COLLECT INFORMATION We process your personal data, which includes information from your prescriptions and any other pharmacy and health care services we provide to you (including the minor ailments service, chronic medication service, stop smoking services etc.), service consent forms, customer questionnaires, emails, written and verbal communications, for the purposes of: Your care – providing pharmacy services and care to you and sharing your information with your GP and others in the wider NHS, as appropriate; Our payments – sharing your information with NHS NSS Practitioner Services, others in the wider NHS, and sometimes Local Authorities, and only relevant information to those external to the NHS who negotiate and check the accuracy of our payments; and, Management – sharing only relevant information with NHS NSS Practitioner Services and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate. Fulfilling your order – sharing only relevant information third-party organisations to deliver the service you have asked for, for example, with payment processors for fraud prevention purposes, delivery details with our courier partners, e-mail services and communication providers to communicate updates to your order and to answer any queries you send to us or to gather further information to allow our pharmacy team to safely process your order. We share the minimum amount of information for the relevant purpose Cookies – We use cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you use our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them, see our cookie policy. Because we provide NHS and private healthcare services, we have a legal obligation to collect and use personal data to ensure that the service we provide is safe and effective and that our record keeping is in line with the law. If you do not provide this information, it may restrict which pharmacy services are available to you. We hold your information for as long as advised by the NHS. You have a right to a copy of the information we hold for you (in paper or electronic form) and generally without charge. You may seek to rectify any inaccurate information. You may object to us holding your information. You may lodge a complaint with the Information Commissioner’s Office. You also have the right to complain about our use of your personal data. You can contact the Information Commissioner’s Office via their website: https://ico.org.uk/concerns/ or by calling 0303 123 1115. Our Data Protection Officer is: Karen Gordon THE TYPES OF INFORMATION WE COLLECT ABOUT YOU When you place an order online we will collect information including, for example, your name, address, email address, phone number and date of birth. In addition to this, we will collect information that is relevant to the service(s) in which you are interested or products you have purchased. This will include information relating to your health including medical information to allow us to ensure the product(s) you wish to buy are safe, effective and appropriate When you communicate with us we will store that information to allow us to support your ongoing care. HOW WE COLLECT AND USE IT In order to provide you with the services you request, Davidsons Chemists will collect personal information about you from our website, telephone conversations, e-mails, and written and verbal communications WHO WE MIGHT SHARE THIS INFORMATION WITH Some of the companies we use to provide you with the service you request may transfer your data outside the EU. We only use companies that adhere to EU-US Privacy Shield Certification rules and/or Model Contractual Clauses. Further details about the companies we work with and the information they process can be found here. HOW LONG WE WILL KEEP YOUR INFORMATION We hold your information for as long as advised by the NHS. You have a right to a copy of the information we hold for you (in paper or electronic form) and generally without charge. You may seek to rectify any inaccurate information. For Non-NHS services we will keep your information for as long as you remain an active customer with us to assist you in placing future orders and to allow you to download, for example, VAT receipts should they be required. If your account becomes dormant we will delete your data after a period of 7 years. You may object to us or any third party we have passed your information to, holding your information. You may lodge a complaint with the Information Commissioner’s Office. YOUR RIGHTS TO YOUR INFORMATION AND MAKING A COMPLAINT. You may object to us or any third party we have passed your information to, holding your information. You may lodge a complaint with the Information Commissioner’s Office. To make an objection or to request details of the information we hold or request deletion please contact our Data Protection Officer as above. AUTOMATED PROCESSING We do not use automated decision making, including profiling. Updated May 2024

How to make a freedom of information (FOI) request

Data processors and the information we share

As part of our policy to provide you with and open and transparent overview of what information we hold, we have listed the companies we work with in our branches as well as online. Below is a list who we share your information with to help provide our service to you and what that information is.

Our Partners	Why we use them.	What we share.	What safeguards are in place?
Google	When you visit our website Google use cookies to identify you and see what it is you look for on our website. We use this to see what people find interesting about our site so we can improve the services and products we offer.	Using this website will result in small data files being stored on your computer. These are known as cookies. Most websites do this. We use cookies for: Remembering settings, so you won’t have to re-complete an entire form if there is a mistake. Measuring how our website is used so we can improve your experience. Our cookies aren’t used to identify you personally. You can manage and/or delete them as you wish, refer to your web browsers help documentation and settings for details on how to do this, the information is usually found under privacy/security settings.	Google may transfer data outside the EU. They are committed to the highest levels of data security. Further details can be found at: https://privacy.google.com/businesses/compliance/#?modal_active=none
EVO Payments	We use EVO Payments to process your payment if you opt to pay by card in our pharmacies.	Card transactions are processed entirely on their terminals and servers no card details are held in the branches	Card details are not retained post payment processing.

Data Shared with NHS Scotland We share data with the NHS to meet our legal obligations as a pharmacy service provider or when we have a duty of care. This includes obtaining payment for our services and assessing their effectiveness. In certain situations, we may need to inform your GP that we have prescribed an item or provided you with a specific service. If you have requested registration for an NHS scheme or service, such as NHS Smoking Cessation, we will securely transfer your personal information to the NHS to complete the registration for the relevant scheme or service.