Privacy Policy

Davidsons Chemists is committed to protecting your personal information and respecting your privacy.
This policy explains how we collect, use, store and share your personal data when you use our services,
including our website and any online forms.

Who we are

Davidsons Chemists is the data controller for the personal information you provide to us.
This means we are responsible for deciding how your personal information is used and ensuring
it is handled in accordance with data protection law.

What information we collect

We may collect and process the following types of information:

• Personal details such as your name, address, date of birth, telephone number and email address
• Health and medical information, including details relevant to the pharmacy services we provide
• Information submitted through online forms, including enquiries, service requests and consultation forms
• Records of communications with you, including emails, messages and form submissions

How we use your information

We use your information to:

• Provide pharmacy services and patient care
• Assess your suitability for pharmacy services
• Respond to enquiries and online form submissions
• Communicate with you about your care, requests or services
• Maintain appropriate records
• Meet our legal, professional and regulatory obligations

Information submitted will be used to assess your suitability for pharmacy services.

Lawful basis for processing

We process your personal data where it is necessary:

• For the provision of healthcare services
• To comply with legal and regulatory obligations
• Where appropriate, with your consent

Health and medical information is treated as special category data and is handled
with appropriate safeguards.

Sharing your information

We may share your information where necessary and appropriate with:

• Your GP surgery
• NHS services
• Other healthcare professionals involved in your care

We also work with trusted third-party providers who support our systems and services. These may include:

• Website and analytics providers (such as Google)
• Payment processing providers (such as EVO Payments)
• IT and system providers used to support pharmacy and clinical services

We may use secure third-party systems to manage patient information and service delivery.

Some of these providers may process data on our behalf as data processors.

All third-party providers are required to handle your data securely and in accordance with data protection laws.

We only share information where there is a lawful basis to do so and where it is necessary for the safe and
effective delivery of care.

How we store your information

We take appropriate steps to ensure your information is kept secure. Your personal data is stored using secure
systems, and access is restricted to authorised staff who require it to carry out their role.

How long we keep your information

We retain your information in line with NHS and legal requirements. This is typically for as long as necessary
to provide care and meet regulatory obligations.

Your rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request restriction of processing in certain circumstances
• Object to processing where applicable
• Request erasure where appropriate and where legally permitted
• Make a complaint to the Information Commissioner’s Office (ICO)

Cookies and website use

Our website may use cookies or similar technologies to help the site function properly and improve user experience.
Where applicable, further information will be provided through our website cookie settings or cookie notice.

Contact us

If you have any questions about this Privacy Policy or how your information is used, please contact us using the
details on our website.

If you are not satisfied with how your information has been handled, you have the right to contact the
Information Commissioner’s Office (ICO).